Reference model for implementation of product-service system in agricultural machinery and equipment companies
DOI:
https://doi.org/10.21527/2237-6453.2022.58.12804Keywords:
Product-service system (PSS), Economia Circular, Sustentabilidade, Máquinas AgrícolasAbstract
The study aimed to propose a referential model for implementing product-oriented Product-Service System (PSS) in agricultural machinery and equipment companies. After a literature review on the theme, a diagnosis on sustainability and product-oriented PSS was conducted in agricultural machinery companies, through multiple case studies. The results showed that although some sustainability-related practices are carried out by the companies, in most of them environmental and social issues are not a dominant topic in the development of products and services. Furthermore, it was identified that companies already offer services related to product-oriented PSS, but in most of them this process is not yet structured and usually the offerings are not designed considering environmental aspects. We conclude that there are opportunities to improve and offer new services that can increase customer satisfaction and contribute to sustainability. Thus, the proposed referential model provides guidance on the procedures required to implement product-oriented PSS. The study contributes to the academic discussions about the sustainable potential of PSS, especially in the sense of providing subsidies that can help its practical implementation in organizations.
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