Everyday face-to-face interaction in a Psychosocial Care Center during the covid-19 pandemic
DOI:
https://doi.org/10.21527/2176-7114.2026.51.17027Keywords:
Activities of Daily Living, Community Mental Health Services, COVID-19Abstract
Objective: To understand everyday face-to-face interactions among actors in a Psychosocial Care Center (CAPS - Centros de Atenção Psicossocial) in the context of the pandemic. Methods: This qualitative study uses the case study method. This article is part of a larger study. Data were collected in a CAPS II, located in a city in Rio Grande do Sul. Free and participant observation were used as research instruments. In this excerpt, the participants were three staff members, one service user, and one community member. Two scenes and settings were selected for analysis. For the content analysis, the material was categorized based on the study of everyday life, supported by the concepts of Goffman, Lefebvre, and Certeau. Results: The findings highlight the difficulty of interaction due to mask use, which impairs impression management and communication. However, when the subjects reorganized the setting, they facilitated interaction through tactical action. In perceived space, masks prevent the full use of the senses, which impairs the definition of the situation and can lead to embarrassing situations. Actors tend to seek to preserve face by making efforts to avoid greater embarrassment. Conclusion: Thus, the present study contributes to our understanding of social interactions within the various contexts of the everyday lives of individuals in mental healthcare services.
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