THE INTERNATIONAL STUDENTS PERCEPTION ABOUT HOSPITALITY PRACTICES AT FEDERAL UNIVERSITY OF MARANHÃO (BRASIL)

HOSPITALITY PRACTICES AT FEDERAL UNIVERSITY OF MARANHÃO: ANALYSIS OF INTERNATIONAL STUDENTS PERCEPTION OF WELL RECEIVING

Authors

DOI:

https://doi.org/10.21527/2179-1309.2022.116.10601

Keywords:

Students. Hospitality. Internationalization. UFMA

Abstract

The well-received has been translated and evidenced strongly in large organizations, to include the public universities, since the valorization of the relations through practices of hospitality has been one of the main means of welcoming to the foreign students. In view of the above, this article aims to understand the perception of foreign students, participants in the Program for Alliances for Education and Training (PAEC) and the Program of Students-Agreement for Graduation (PEC-G), which study at the Federal University of Maranhão (UFMA), Campus Dom Delgado, São Luís, about the hospitality practices promoted by this institution. The qualitative research is based on the case study. For data collection, the questionnaire was used, applied with 20 students through the use of the free tool called Google Forms. The results indicate that the majority of the students are participants in the PEC-G, coming from countries that are part of the African continent and Latin America, with the largest influx of students in the semester of 2018.1 In addition, the students point out that there is a long way in UFMA for the development of more solid hospitality practices with foreign students.

Author Biographies

Saulo Ribeiro dos Santos, Universidade Federal do Maranhão

Bacharel em Turismo (FAMA).

Mestre em Administração e Desenvolvimento Empresarial (UNESA)

Doutor em Gestão Urbana (PUCPR)

Doutor em Geografia (UFPR)

Líder do Grupo de Pesquisa "Turismo, Cidades e Patrimônio"

Coordenador do Observatório do Turismo da cidade de São Luís do Maranhão

Professor do Departamento de Turisimo & Hotelaria na Universidade Federal do Maranhão

Professor do Mestrado em Geografia, Natureza e Dinâmica do Espaço na Universidade Estadual do Maranhão

Alessandra Martins Galvão, Universidade Federal do Maranhão

Bacharel em Hotelaria – Universidade Federal do Maranhão – São Luís (Maranhão, Brasil)

Ângela Roberta Lucas Leite, Universidade Federal do Maranhão

Bacharel em Hotelaria (Universidade Federal do Maranhão –São Luís, Maranhão, Brasil).

Mestre em Políticas Públicas (Universidade Federal do Maranhão –São Luís, Maranhão, Brasil)

Professora Substituta do Departamento de Turismo e Hotelaria (Universidade Federal do Maranhão – campus São Luís)

Published

2022-01-03

How to Cite

Santos, S. R. dos, Galvão, A. M., & Leite, Ângela R. L. (2022). THE INTERNATIONAL STUDENTS PERCEPTION ABOUT HOSPITALITY PRACTICES AT FEDERAL UNIVERSITY OF MARANHÃO (BRASIL): HOSPITALITY PRACTICES AT FEDERAL UNIVERSITY OF MARANHÃO: ANALYSIS OF INTERNATIONAL STUDENTS PERCEPTION OF WELL RECEIVING. Context and Education Journal, 37(116), 308–327. https://doi.org/10.21527/2179-1309.2022.116.10601

Issue

Section

Interculturalidade e Educação